Alerting

NetSupport DNA offers two types of Alerts - 1) System Alerts and 2) PC Alerts. All alerts are managed from a single intuitive Alerting interface within the DNA console and are included as standard within all DNA retail modules.

Systems Alerts - (Win 98, ME, NT, 2000, 2003 and XP Clients)

Identify any changes within the data gathered by NetSupport DNA across the overall enterprise, including alerts for:

• New PCs Added.
• Changes in key Hardware Inventory (i.e. Memory / CPU changed on a PC, New Monitor installed).
• Application installation or removal.
• Application licensing warnings (i.e. total copies of Acrobat installed now exceeds company license limit).
• Changes to user details.
• Internet and Application Metering behaviour (access to restricted sites or applicationsattempted).
• Software Distribution delivery alerts (delivery fail, or advertised package used).

System Alerts also includes an additional category for "Console Alerts" which refer to any changes in conditions not related to a specific PC, for example when a PC is removed / deleted or a change is made to an operators rights or configuration

PC Alerts - (Win 2000, 2003 and XP Clients)

Identify real-time changes or conditions that occur on a specific PC, including alerts for:

• CPU or Network utilization alerts (i.e. CPU utilization exceeds 90% for X mins).
• Process alerts.
• Disk space alerts (i.e. Free Disk space below X Gb or Y %).
• Application and Services Start / Stop alerts (i.e. Alert if AntiVirus service is stopped).
• File size change alerts.
• Print spooler alerts (number of outstanding jobs).
• Security alerts - failed login attempts.
• Security alerts - USB device activation alerts (i.e. a memory stick is installed).
• Security alerts - New drive mappings alert.
• Security alerts - CD / DVD disk insertion alert.
• Windows systems event logs -Alert based on new entries posted in the windows event log for either application, security or system categories.
• Alerts can be configured to trigger based on a their recorded status of "Error, Warning, Information, Audit Success, Audit Failure or All.

PC alerts can also be grouped into user-defined profiles (i.e. server alerts, desktop alerts) to allow for easy allocation to enterprise systems.

All alerts can be assigned on either an enterprise or departmental basis with variable priority levels. Alert notifications can be directed to specified email recipients and/or active console users ( on a per alert basis, so the nature of the alert may dictate which operators are notified). In addition outstanding alerts are identified against matching PCs on the main company hierarchy tree view.

Once Alerts have been identified, suitable action notes are added by the Console Operator and the Alert is subsequently closed and a full history of all PC alerts is then accessible from the History component.