History

Effective Asset Management not only relates to knowing what assets are currently located on the network but also to being able to identify historical changes.

The History option enables you to track changes to a Clients Hardware and Software. Each time DNA gathers Inventory data it compares the current details against information already held on the server and if there are any differences they are recorded in the History.

The History component provides a full chronological summary of all activities recorded by NetSupport DNA for all of the primary inventory based components. These include :-

Hardware History - full summary by PC and Hardware item detailing previous and current inventory data and all changes detected for a given period. If a PCs performance has deteriorated, using the Hardware history an Operator can identify in seconds any changes to the specific PC that have occurred previously.

Software History - a full summary for all PCs of applications installed, removed and updated for a given period. Quickly identify what new applications have been installed on a users PC, and review those that have been uninstalled over a given period.

User History - a full summary of all changes made to both standard and custom user details within DNA. Identify changes to user contact details or maintenance agreements in force.

Alert History - a full summary of all Alerts triggered for a given period. With support notes on the resulting resolution and assigned DNA Operator details.

All Historical information stored within NetSupport DNA can be archived and exported for storage and future use on a component by component basis.