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Friday November 21, 2008
NetSupport Ltd
NetSupport DNA
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Product: NetSupport DNA
Solution: IT Asset Management
Developer: NetSupport Ltd
Release: v2.7 (updated 21/02/07)
What's New

Network Computing Awards 2008
Service Management Product of the Year

DNA Helpdesk is nominated for Service Management Product of the Year at the 2008 Network Computing Awards.

Network Computing Awards 2008
Product of the Year

NetSupport are delighted to announce that NetSupport DNA has been nominated for Best Product of 2008 at the Network Computing Awards.

New v2.7 of NetSupport DNA features full Windows Vista support and the introduction of new optimized delivery system within the Software Distribution component, resulting in a 500% decrease in typical distribution times.


» Click here to view what's new in v2.7

Reporting

One of the main principles of NetSupport DNA, is to offer the means for capturing comprehensive enterprise information, ensuring administrators are fully informed in order to make effective decisions.

However, the data gathered must be made available in an intuitive and user friendly format or else the efficiency benefits gained from implementing NetSupport DNA will be cancelled out by the time spent filtering this information and manipulating it into a useable format.

Reporting Resources

With this in mind, NetSupport DNA offers two "Styles" of Reporting.

  1. On Screen reports which are provided with supporting Bar and Pie charts and drill down capabilities on all key summary data.
  2. Print Optimized reports which are powered by a Crystal Report engine that provides the Administrator with additional pre-defined management reports.

All reports include the option to print or export to PDF, DOC and XLS.

Custom Reports

The DNA Query Tool for those users who would rather view information from NetSupport DNA in their own reports, then the NetSupport DNA Query tool provides an easy interface for defining limitless reports covering all of the available data within the DNA database.

Custom Reports

Once created, these reports (Queries) can be assigned to specific components within the DNA console, such as the Hardware Inventory or User details components and are then available to all operators in a single click from within the main console view.

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