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Friday November 21, 2008
NetSupport Ltd
NetSupport DNA
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Product: NetSupport DNA
Solution: IT Asset Management
Developer: NetSupport Ltd
Release: v2.7 (updated 21/02/07)
What's New

Network Computing Awards 2008
Service Management Product of the Year

DNA Helpdesk is nominated for Service Management Product of the Year at the 2008 Network Computing Awards.

Network Computing Awards 2008
Product of the Year

NetSupport are delighted to announce that NetSupport DNA has been nominated for Best Product of 2008 at the Network Computing Awards.

New v2.7 of NetSupport DNA features full Windows Vista support and the introduction of new optimized delivery system within the Software Distribution component, resulting in a 500% decrease in typical distribution times.


» Click here to view what's new in v2.7

Software Distribution 

NetSupport DNA provides a multi-delivery option for Software Distribution.

Firstly, an Operator will define a software package to be deployed, either a collection of Files and Folders specified with appropriate action parameters once successfully delivered to a target system or by recording and scripting any user prompts required during an application install so that the package can be deployed onto a users' system without the need for intervention.

Software Distribution Summary

Once created, the application package can be automatically "Pushed" to the target PCs for deployment or alternatively "Published" centrally on the DNA server. Once published, a user can check to see which applications are available for their PC and install these on demand.

Software Distribution - Push

Software Distribution - Publish

However, when initiating large scale deployments, the need to minimize network traffic congestion becomes a priority. In this case, NetSupport DNA allows a Client PC, ideally local to the target machines, to be nominated as a "Distribution Warehouse". When the package is deployed, rather than distributing the package individually, it is installs at the "Warehouse" Client which then distributes it to the remaining target PCs.

Software Distribution - Warehouse

Distribution Warehouse

Software Distribution - Schedule

When operating across a range of locations and networks, the timing of any major package deployment is critical as this may result in a detrimental effect on other critical applications and services, in terms of performance degradation. To reduce this threat, NetSupport DNA offers a "Scheduling" facility, whereby a specific date and time can be scheduled by an Operator for initiating the package deployment - usually out of core office hours when network traffic is at its lowest.

To further simplify the package deployment process, NetSupport DNA includes an "Application Packager", designed for situations where the application to be rolled out does not include its own silent install routine. The Packager enables the operator to record and playback a 3rd party installer, including all the necessary keystrokes and movements. These are stored in a script which is then replayed back at the Client PC without the need for user intervention.

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